Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

1. The Consumer Protection Act (CPA) specifically excludes ‘buyer’s
   remorse’ and we reserve the right to reject returns
   that are sought because the Consumer has ‘changed his mind’ or no longer
   wants the item after the purchase has been made.
2. Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.
3. Where the goods have been purchased from other retailers and not us
4. Where the goods fall into one of the following categories:

• Underwear, Swimwear or lingerie
• Goods that have been personalised or custom made
• Goods that have been specifically ordered for the Consumer and are not in ordinary stock
• Goods that may pose a health or safety hazard if returned or reused. Food and drink products may not be returned
• Earrings, including studs, piercings, hair pieces, attachments and
  other personal body items due to health and safety considerations
• Exchanges on electrical products that have been used, tested or are otherwise are not defective.
• All consumable food items which are purchased constitute a non-returnable product due to Health reasons

5. Where the goods have been willfully damaged or have been damaged by the gross negligence of the Consumer or Retailer.
6. Where the goods have been damaged by Force Majeure, or an act of God
   such as inclement weather, natural disaster, power failure, electrical
   surges or circumstances outside of our control.
7. We reserve the right to hold the Consumer Liable
   for delivery charges in the event of one or more of the above
   circumstances being the reason for return of the goods

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@justaboutanything.co.za/

Shipping returns

To return your product, please contact us via email or whatsapp and we will supply a shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@justaboutanything.co.za for questions related to refunds and returns.